infoXpert - Products - infoXpert Document & Content Management

infoXpert enables organisation to automate their customer service request management tasks with the
automated workflow and capture of documents with the system.

Some of the Service Request Management features available include:

- External request lodgement where requests are lodged on an external web site with automatic uploading
of web request forms into infoXpert
- Internal request lodgement where customer service operators can fill in predefined request templates
- Automatic email notification when new workflow tasks have been assigned or when tasks are overdue
- Supports review comments
- Automatic escalation of overdue tasks to supervisors
- Authorised users can track the status of service request documents/form in workflows
- Review history is maintained at the document version level
- Request reporting, with statistics generated for user defined period including day, 7 days, month and
year
- Personal Workspace Dashboard, where users can quickly access all tasks that they are associated with