Amlib and infoXpert - Customer Area and Support

The Online Service Request Management System is available to Australian customers of the Amlib
Library Management System and InfoVision Document Management System.

It provides the following facilities to customers with a valid Software Support Agreement:

Submit Request for Service:
Enables customers to submit requests via the web. All requests are automatically assigned a unique
Request ID for tracking, and forwarded to an InfoVision officer for review A confirmation message via
email is sent to the customer contact email address held within the InfoVision database

Track the Current Status of Request:
Enables customers to view the current status of their request. Any comments, clarification or request
resolution from InfoVision officers are also available for display Whenever a request is modified by the
customer OR by an InfoVision Officer "check progress" email is sent to the customer contact email
address held within the InfoVision database

How to access the InfoVision Online Service Request Management System
Contact InfoVision for your Customer ID and PIN and then you can access the system from the
hyperlink below. Note: this ID and PIN is different to the Login for the InfoVision Customer Support
Portal.

The Online Service Request Management Management System can be accessed from:

- For Amlib Customers - Click Here to access via the Amlib Support Portal
- For infoXpert Customers - Click Here to access via the infoXpert Support Portal
- For InfoVision eDRMSCustomers - Click Here to access via the InfoVision Support Portal

How to use the Online Service Request Management System
You can read the "How To" notes on using the Online Service Request Management System from the
required Customer Support Portal (refer links above)